Session 1 : Assignment One Question

According to question 1, I would like to talk about UPS, which is a worldwide company providing a wide range of service of express parcel, internationally.

To handle huge amount of parcel transportation between places, a information system are most useful to collect information, recording, updating, arrange a clear and complete information for all dept, objective to achieving operational excellence. UPS have had a great website, to provide all information that client may required, you may found below UPS have set up all the procedure starting with to creat a shipment, from the log in page.

Regarding the webpage, you can easily have the following function key: view shipping history, scheudele a Pickup as per your request, you may calcuate the time & cost for your shipment as follows, it makes easy for all customers, result at attaining customer intimacy and service:

Customer can do all process on the net, while all information recorded. Also, UPS will sending an email to the receiver informed the parcel arrival date and time. Both sender and receiver can update the parcel status on the internet too, which is conveniece for every parties.

For more details, you may go to UPS website: : http://www.ups.com/content/hk/en/index.jsx

Secondly, i would like to introduce the company is: IDS, businss including marketing, logistics and manucaturing as a member of Li & Fung Group. They have a very big supplier chain & business around the world, their operation spread in HK, mainland of China, Taiwan, Thailand, Malaysia, Singapore, Indonesila, the Phillippines, and Brunel.

Marketing: promote, sell, bill, collect.

Logistics: ship, store, deliver

Manufactureing: make, test, package

Information system will be necessary for them to handle all these process in difference places, to enable the sharing of documentation, allowing teams to work collaboratively, to act as knowledge management tool, storing and sharing business intelligence.

Allowing their customer or vendor, to re-view all details, place order or download order from the website, such as delivery, qty outstanding, bill, overdue payment etc...report will be follow up. You can get all information needed.

For more details, you can go to: http://www.idsgroup.com/

In conclusion, both company are aim at achieving operational excellence, improving decision making, and ensuring survival. From the website, there shows new product or services, objectives at promoting competitive advanage too, i hope my explanation is good enough to describe all about these two company under this topic.